Faq

FAQ - Eves Echo

Ordering

How do I place an order?

Simply select the products you love, add them to your cart, and follow the checkout process. You’ll need to provide personal details like your shipping address and payment information.

Can I cancel or modify my order?

Yes, orders can be modified or cancelled within 24 hours of placing them. Please contact our customer service to make any changes.

Shipping

What shipping options are available?

We offer standard and express shipping options. The available methods for your region will be displayed at checkout.

Do you ship internationally?

Yes, we ship to various international destinations. Additional charges may apply for international shipping.

Returns

What is your return policy?

You can return any unused items within 14 days of receipt for a full refund or exchange. Items must be in original condition and packaging.

Product Information

How do I know my size?

Check our size guide linked on each product page for detailed measurements and fitting instructions.

How do I care for the products?

Each product comes with care instructions labeled on the packaging and also listed under product details on our website.

Privacy

How do you protect my personal information?

We use industry-standard encryption and follow GDPR guidelines to protect your personal data. For more information, please read our Privacy Policy.

Payments

What payment methods do you accept?

We accept various payment methods including credit cards, PayPal, and other digital payment platforms.

Technical Issues

What should I do if I encounter a problem on your website?

If you experience any technical issues, please contact our support team by email at chrischengci@outlook.com or call us at +353 (0)87 110 3142.


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